Your confidential information and how it is used.
When you enquire about training or supervision, basic personal information will be collected for contact and identification reasons. This information may include your phone number, email address, and postal address. It also includes our email correspondence and any text messages.
If you undertake Supervision / Mentoring with me I may also take notes based on our supervision sessions.
You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated in this agreement. Information will be provided to you within 30 days.
I want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate.
How long I keep your information for
Your information is kept for the time necessary to provide the training service requested, however outside of this I will hold your details and session notes for a period of 5 years following your final training or supervision session to comply with legal obligations that are placed upon me by my insurers (please note: this legally overrides the right to have your data deleted).
After this date, all data will be securely deleted.
Sharing of data
There may be times where your information needs to be shared with third parties. Unless there are legal obligations on me not to do, so I will explicitly ask your consent before doing so, and the data will be sent to third parties securely.
Security of your data
Information will be kept securely and confidentially in line with the data retention policy as stated above.
Your contact information will be stored on my code locked mobile phone.
Our email correspondence is password protected and my email service ensures that the emails are secure and encrypted.
All other electronic data is stored in encrypted documents on a secure server except for the client session recordings which are securely deleted as soon as they have been assessed.
All paper notes are kept in a locked filing cabinet. When paper notes are digitised the paper copies are securely destroyed.
Unfortunately the transmission of information via the internet and email may not be completely secure. Although every effort is made to protect your personal data the security of your data cannot be guaranteed and any such transmission is at your own risk.
If our supervision / mentoring sessions are online they will be conducted using Zoom (https://zoom.us/) or the appear.in (https://appear.in) services. The data transmitted during meetings, webinars, chat sessions are encrypted and secure. Both services are compliant with the GDPR.
Lawful basis for processing your information
The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a trainer and/or supervisor. As a member of NLPtCA and AAMET I operate under a strict code of confidentiality.
Practical Wellbeing LLP operates in accordance with the General Data Protection Regulations (GDPR) and is the registered Data Controller (Reference No A8268096) with the Information Commissioners Office